Refund Policy

HotShot Massage strives to make our customers 100% satisfied with the products we offer. 

We offer a 60-day money-back guarantee for the Multi-Function Neck Massage Pillow we sell.

Conditions for a Refund to Be Valid

1. The refund should be applied within the first 60-days of purchase. 

2. The product must be in the same condition as you received it. It also must be in the original packaging.

3. To complete your refund, we require a receipt or proof of purchase.

Steps to Get Refunded 

1. Send the product to the following address:
ShipBob Inc. 5900 W Ogden Ave, Cicero, Illinois, 60804, United States.

Note: Shipping costs are non-refundable, and you will have to send the products on your own expenses. Moreover, you should consider using a trackable shipping service, because we don't guarantee that we will receive your returned item. 

2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Steps to Follow If the Refund Doesn't Reach You

1. Recheck your bank account for refunds. 

2. Contact your bank because there is often some processing time before a refund reaches you.

3. If you still have not received your refund, please contact us at hotshotmassage@gmail.com.

 

 

 

 

 

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